Amazon
Real-time monitoring
Automation
Transforming manual and repetitive deployment into an automated process
Product
Amazon UEM console
Project timeline
6 months
Role
UX Designer
Amazon unified endpoint management(UEM) console - an internal platform that provides unified, secure solutions for system engineers, device administrators, and ITS teams to manage Amazon corporate devices and perform complex operational tasks efficiently.
The problem
“As Amazon devices volume steadily increased, the deployment process became increasingly inefficient and slow.”
about 20 - 40 admin hours per month wasted on low-value, repetitive manual steps.
Project goal
The goal of this project was to eliminate repetitive deployment steps and reduce the 20–40 admin hours wasted on manual rollout work by automating the deployment process, so users could focus on more critical device management tasks.
Before
Deploy
multiple times
Monitor progress across
multiple places
After
No repetitive deployment, just
One-time set up
Monitor progress in
one place
My responsibilities
In this project, I own end-to-end UX design as the solo UX designer, partnering closely with PMs, SDEs, and system engineers to drive rapid delivery from concept through launch.
Collaboration
1
Product manager
1
UX designer
ME
4+
Back-end engineers
2
Front-end engineers
1
Program manager
I started from the early definition stage, conducted user interviews, and ran multiple rounds of user testing to validate and refine the design direction. I ultimately delivered more than 10 user flows and custom components for the pipeline MLP’s unique use cases, and also did the icon design for this new feature.
Impact
My design transformed a repetitive assignment workflow into a single-step experience, significantly improving deployment efficiency and user satisfaction. It also validated the value of automation, giving the team confidence to continue investing in this direction
01
Reduced manual rollout steps from 8+ → 1
A fragmented 8+ steps manual rollout into a single pipeline configuration flow
02
User satisfactions increased
Received strong positive feedback from admins on usability and clarity
03
Established organizational confidence
Built confidence on the team to keep investing in automation feature and expand to other OS in future
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Xingming Li